End-to-end
CRM implementation

From 3 weeks, typically 4–6 — depending on team size and integration complexity. A baseline implementation for a team of 5–10 with no complex integrations is 4–6 weeks. A complex enterprise project with business-process automation, an integration with BAS (the Ukrainian accounting/ERP suite, successor to 1C) and a dozen other integrations is 10+ weeks.

Discovery (the first phase of work: process mapping and solution design), architecture design, system configuration, automation setup, connecting core integrations, team training, and 2 weeks of active support after launch (hypercare). CRM license fees are billed separately.

Yes. Discovery (the first phase of work: detailed process mapping and solution design) is not a formality — it is the foundation of a quality implementation. Without it you cannot design the data model correctly. The first introduction and preliminary discussion are a free intro consultation; the discovery itself is part of the project.

You move on to an SLA package (Start / Medium / Large) or continue on your own. All configuration and documentation stay with you. We do not lock clients in.

Technically — yes. In practice, it means rework 2–3 months later. We recommend spending a week on discovery even for simple cases: it is cheaper than fixing architectural mistakes.

It depends on scope: the number of users, pipelines, and integrations, plus automation complexity. We do not publish prices — you get an estimate after a free intro consultation and discovery. The estimate is fixed before work starts; CRM licenses are paid separately to the vendor.

We get in touch to set up a free intro consultation. That call is where we scope the project and give a preliminary estimate; the detailed quote comes after discovery. Prefer the phone? +380 73 817 19 83.

A senior CRM analyst who runs the project from discovery to launch — no handoffs between a salesperson, a manager, and a junior implementer. The team takes on no more than 4 parallel projects, so your analyst is genuinely inside your case.

Yes — we work with teams starting from 3 users. For a team of 5–10 people a baseline implementation takes 4–6 weeks; the Starter tier is built exactly for teams of up to 10.

The first 2 weeks after launch are hypercare — active support at no extra cost: we fix configuration, automations, and everything that surfaces in real use. After that — Start / Medium / Large SLA packages with 24 / 8 / 4-hour response times; unspent hours roll over to the next month.

Yes. We work through access you grant and can revoke at any time; your data stays in your CRM account and is never copied to our servers. We sign an NDA before discovery starts if needed.