CRM support
under SLA

Minor configuration changes, answers to your team's questions, new automations, architecture sessions. Not included: large new implementations — those become a separate mini-project.

A monthly bucket of hours. Unused hours roll over to the next month (up to 50%). Overages are approved in advance. No surprises on the invoice.

Start: within 24 h. Medium: within 8 h. Large: within 4 h (critical issues — weekends included). Individual: per SLA.

The SLA is a contractual reaction time during working hours: within it, a senior analyst picks up the request and gives a first substantive reply with an action plan. Reaction is not the same as resolution: the fix timeline depends on complexity and is agreed in that first reply.

New functional scope: a pipeline built from scratch, a new integration, a migration to another system. These are scoped as a mini-project with a separate estimate — support hours are not burned on them without your approval.

There are no public prices: the cost depends on the package, the system and the number of users. We give an estimate after a free intro consultation and discovery — we look at the system and measure the real workload.

A free intro consultation: you describe the system and the pace of tasks, we propose a package. Then a contract with the SLA and request channels fixed in writing. Faster by phone: +380 73 817 19 83.

A dedicated Telegram chat and email. For critical incidents on Large and Individual — phone. Channels and request priorities are fixed in the SLA contract.

Yes. Upgrades take effect next month, downgrades next quarter. User limits: Start — up to 10, Medium — up to 30, Large — up to 100.

A senior CRM analyst who knows your configuration — no first line, no handoffs between tiers. WDP runs no more than 4 parallel projects; the track record is 100+ CRM projects.

No. Every go-live comes with 2 weeks of free hypercare — active supervision while the team settles into the system. After that, an SLA package of your choice.

Yes. The Start package is built for teams of up to 10 users, and we work with teams from 3. For a small system it is cheaper than keeping an in-house CRM administrator.