API & integrations
with your CRM

A simple one (Ringostat → CRM) — 3–5 days. A complex one (BAS ↔ CRM with two-way sync) — 4–8 weeks. It depends on the maturity of the target service's API and the complexity of the logic.

There is no fixed price list — the cost depends on the number of systems, whether ready-made connectors exist, and the complexity of the logic. A simple integration on an existing connector and a custom middleware build are very different scopes. We give the estimate after a free introductory consultation and discovery.

Middleware (an intermediary service) is a separate server that sits between two systems. It handles retries on errors, data transformation, control of API request limits (rate limits), and logging. Without it, direct webhook integrations (instant notifications between systems) are unreliable under real load.

Yes — for straightforward integrations. For mission-critical scenarios under heavy load or with complex logic, we build custom middleware on Node.js or PHP. We choose the specific approach during discovery — the first phase of work, where we map your processes in detail and design the solution.

Through a REST API or a COM object. The most common scenario: an invoice is raised in the CRM → the invoice lands in BAS → payment is confirmed → the status auto-updates in the CRM. Two-way sync is built through middleware — it handles the queues, retries and data transformation between the systems. Batch sync or real-time depends on the load.

We build a custom integration through the API — if the service has an API, almost anything is possible: telephony, accounting, in-house systems. The scope and approach are fixed at discovery. Our stack already covers 30+ services across 8 categories, so part of the scenarios are solved with existing groundwork.

Never. All API keys and tokens are strictly server-side. Client-side JavaScript has no access to secrets. This is not only a security measure but a baseline requirement of our methodology.

We do, under SLA packages: Start — response within 24 hours (up to 10 users), Medium — within 8 hours (up to 30), Large — within 4 hours (up to 100). The model is a hybrid burn: unspent hours roll over to the next period.

The first 2 weeks after launch are hypercare — we fix issues for free. Architecturally we build in retries and queues: a temporary API outage doesn't lose data, failed requests are retried automatically. Every request is logged, so we see the cause instead of guessing.

A senior analyst and developer who run the project from discovery to launch — no handoffs to juniors. We take on no more than 4 parallel projects; the track record is 100+ implementation and integration projects.

A free introductory consultation — we brief the task. Then discovery: a detailed walkthrough of your processes and solution design, after which you get an estimate of timeline and budget. Faster by phone: +380 73 817 19 83.

Yes — we work with teams from 3 users. Small teams usually only need ready-made connectors (telephony, Nova Poshta, messengers) — days, not weeks. The effect is the same as for large teams: less manual data entry and fewer lost leads.