Bitrix24 in Ukraine:
we do not implement it
Bitrix24 is developed by 1C-Bitrix, a company registered in Russia. WDP deliberately stopped any new implementations of this product in February 2022. But if you already run Bitrix24 — we help you exit.
Bitrix24 and the WDP position —
in short
System facts first, our position second. No evasive maneuvers.
- Bitrix24 is an all-in-one suite: CRM, tasks and projects, chats and video calls, a website builder, HR tools. The vendor claims 15 million organizations and roughly 600 marketplace apps.
- A product of Russian origin: 1C-Bitrix was founded in Russia in 1998; international distribution via US and Cyprus entities (the Alaio rebrand, 2025–2026) does not change the origin.
- Since April 2023 — under Ukrainian state sanctions until 2033 (Decree No. 227/2023); on June 1, 2023 bitrix24.ua officially ceased operating in Ukraine.
- WDP has done no new Bitrix24 implementations since February 2022. No partner status. A matter of principle, reinforced by sanctions compliance.
- What we do: migrations from Bitrix24 to Uspacy, Pipedrive, NetHunt, or KeyCRM — from 3 weeks. History moves via the REST API: the standard CSV export loses comments, entity links, and files.
What Bitrix24 has —
and why companies leave it
Analysis without marketing: the real capabilities of the system and the lock-in mechanics. We know it well enough to get your data out.
CRM, tasks and projects, chats with video calls, online docs, a website and online-store builder, HR tools — in one product, in 18 languages. This breadth is exactly why companies buy Bitrix24 "just in case" — and then use a fraction of what they pay for.
Unique among major CRMs: the Free plan has no user cap. It is heavily gated though: chat history is kept for 30 days, the REST API and webhooks (instant system-to-system notifications) are unavailable, automation rules do not run. Critical for an exit: API-based data export requires temporarily returning to a commercial plan.
The visual process designer goes deeper than the automations of most CRMs; fall 2025 added a no-code (no-programming) Workflow Automation Studio. The flip side is lock-in: templates export only to the .bpt format, readable solely by another Bitrix24. Processes transfer to no other system — we rebuild the logic with the target CRM's native tools.
The batch method runs 50 calls as 1 request — with list methods that is up to ~2,500 records per hit. Rate limits follow a leaky-bucket model: a 50-request burst, then 2 req/s (Enterprise — 250 and 5); exceeding it returns HTTP 503. The migration takeaway: a full export of tens of thousands of deals is feasible, but it needs pacing, not a naive script.
CoPilot transcribes and summarizes calls, fills CRM fields from conversations, scores sales-script adherence; the fall 2025 release added AI agents, MCP support, and voice-to-task creation. These are shipping features, not announcements — an honest trade-off we weigh before any migration.
A self-hosted edition is rare among SaaS CRMs — which is why some Ukrainian companies still run legacy instances (on limited licenses after June 1, 2023). Up to 1,016 custom fields per CRM entity: field inventories at migration are large, so we transfer via mapping triage, not 1:1.
Who should exit now —
and whom we will not help
Honest segmentation, no universal answers. If this is not your case — we say so upfront.
Migrating off Bitrix24 is due if
- You are under Ukrainian jurisdiction: state sanctions until 2033 and the official service shutdown on June 1, 2023 make this a compliance risk, not just an ethical question
- You pay for the whole bundle but actually use only the CRM — the classic "10% of capacity" picture from our audits
- Your data is effectively locked in: a Free plan without API access, processes in BP Designer, history in chats — you need a designed exit, not a CSV
- You need deal and communication history preserved in the move — the standard export does not carry it; we transfer it via the REST API
Not our case
- You are looking for a contractor to implement a new Bitrix24 — we have not done that since February 2022, no exceptions
- You want to "improve" Bitrix24 and stay on it for years — we only consult within an audit and an exit plan
- You are choosing a new CRM from scratch rather than leaving Bitrix24 → start with the Uspacy, Pipedrive, NetHunt, or KeyCRM profiles
The architecture of
a Bitrix24 exit
An export is a project with a data model, API limits, and triage. Four nuances that define the budget and the timeline.
"Dump a CSV" and "design a migration that keeps the history" are two different projects. We do the second one.
Bitrix24 alternatives
for your case
There is no single right option. The choice depends on team structure, processes, and priorities. Here is the decision map.
Frequently asked questions
about Bitrix24
Answers to what people actually ask — on calls, in Telegram, in emails. No fluff.
Bitrix24
vs alternatives
Straight answers to "which is better". No bias — we hold partner statuses across systems and recommend by business case.
Take the Bitrix24 migration checklist with you
18 steps that save your data: inventory, field mapping, the three classic loss points, day X. A 2-page PDF, print-friendly.
Planning to leave Bitrix24?
Free 30-minute consultation. We'll define where to migrate, what survives the move, and how long it takes.