KeyCRM Implementation in Ukraine | WDP

Q: How is KeyCRM itself priced?

A single plan with post-payment usage billing: the base includes 200 orders, 2,000 funnel cards, and 20,000 chat messages per month; overage is billed in fixed increments (+200 orders / +2,000 cards / +20,000 messages). Users are free and unlimited. Each personal messenger number (Viber/Telegram/WhatsApp) carries a separate monthly fee.

Q: How long does a KeyCRM implementation take?

A basic implementation with 2–3 channels takes 3–4 weeks: discovery, order model, channel connections, logistics, team training. Complex cases with BAS integration and custom middleware — 6–10 weeks.

Q: Which marketplaces and sales channels does KeyCRM support?

Natively — 11 marketplaces: Etsy, eBay, Amazon, Rozetka, Prom, Allo, Epicentr, Kasta, OLX, RIA.com, Umall. Plus 12 site platforms (Shopify, Horoshop, WooCommerce, OpenCart, Wix, Webflow, and others) and messengers — 20+ sales channels in one window.

Q: How does the KeyCRM Nova Poshta integration work?

Native: automatic waybill (TTN) creation from a template, bulk generation, tracking, automatic order closing on delivery. It also supports NP Fulfillment, NP International, and automatic detection of return waybills with a "Returned" status. Also native: Ukrposhta, Meest, Rozetka Delivery, DHL Express, UPS.

Q: Does KeyCRM have inventory management?

Basic inventory is included: stock levels, SKUs, variants (size/color), price lists. For complex warehouse accounting (serial numbers, batches, FIFO) we recommend integrating 1C/BAS. We design that boundary during discovery.

Q: Does KeyCRM support fiscalization and Ukrainian payments?

Yes. Software fiscal registers (PRRO) Checkbox and Vchasno.Kasa are native, with a fiscal receipt on order payment. Payments and banks: PrivatBank, Monobank, A-Bank, NovaPay, RozetkaPay, LiqPay, WayForPay, Fondy. We configure it as part of the implementation.

Q: Does KeyCRM have AI features?

As of 2026, KeyCRM has no built-in AI assistant of its own. The one shipped AI capability is call analysis in funnel cards via the Neuron integration: conversation scoring and problem-moment detection. Plus context-aware message templates (2025). There is no AI lead scoring or generative functionality — do not build requirements around it for this system.

Q: How do I migrate to KeyCRM from spreadsheets or another CRM?

The standard path: data export (products, customers, active orders) → field mapping → import via API or the built-in importer → a 1–2 week parallel run. Closed-order history is migrated selectively — it is often cheaper to leave it archived in the old system.

TL;DR

Working with KeyCRM
at WDP, in short

Five facts. No marketing fluff — what actually stands behind the word "partner".

In short

KeyCRM is an order-centric system for e-commerce: the central object is the order, not the deal. Since 2025–2026 it also ships lead funnels, built-in chats, and a finance module.
10+ marketplaces natively (Rozetka, Prom, Etsy, Amazon, OLX, Epicentr) and 20+ sales channels including site platforms and messengers.
Usage-based pricing: users are free and unlimited; you pay for order, funnel-card, and message volume (post-payment billing).
Nova Poshta is native: waybills (TTN) from the order card, bulk generation, tracking, auto-close. Plus Ukrposhta, Meest, Rozetka Delivery, DHL, UPS.
WDP is a KeyCRM Partner. Average implementation takes 3–4 weeks; complex cases with BAS and a custom API — up to 10 weeks.

Strengths

KeyCRM
strengths

Analysis without marketing: why teams pick this system — and where we pushed it beyond its stock scenario.

01

Usage-based pricing — users are free

A single plan with post-payment billing: the base includes 200 orders, 2,000 funnel cards, and 20,000 messages per month, with overage billed in fixed increments. Users can be added without limits and without per-seat cost — a unique model among the systems WDP implements. The caveat: at 10,000+ orders/month the bill becomes meaningful, and each personal messenger number (Viber/Telegram/WhatsApp) carries a separate monthly fee — we model the economics at discovery.

02

Multichannel hub: 11 marketplaces + 12 site platforms natively

Etsy, eBay, Amazon, Rozetka, Prom, Allo, Epicentr, Kasta, OLX, RIA.com, Umall — native connectors with no third-party services. Plus Shopify, Horoshop, WooCommerce, OpenCart, Wix, Webflow, Magento, and other site platforms; since February 2026, WooCommerce gets real-time webhook stock sync and two-way status sync.

From WDP practice for a home-goods store, KeyCRM became the single source of truth for stock across Rozetka, Prom.ua, and Etsy — a sale on any marketplace instantly decrements available stock on the others. Cancellations caused by stock desync, which previously hit the seller rating with penalties, dropped to practically zero.

03

Nova Poshta: from waybills to automatic returns

Waybill (TTN) creation from the order card, bulk generation, tracking, auto-close on delivery — and the integration keeps shipping: NP Fulfillment (02/2026), NP International (2025), automatic detection of return waybills with a "Returned" status (05/2026). Also native: Ukrposhta, Meest, Rozetka Delivery, DHL Express, UPS.

From WDP practice KeyCRM worked as a logistics middleware (an intermediary service between systems) — NP shipment statuses were pushed back to the marketplaces automatically, so marketplace-side order states stayed current without manual updates. Order-to-dispatch time dropped from 2 days to 4 hours.

04

All chat channels in one window — create an order right in the dialog

Instagram Direct, Telegram, Viber, WhatsApp Business (since 2025), Facebook Messenger, and TikTok lead forms — in a single window. Since May 2026, an order can be created entirely inside the chat, without switching to another section — critical for businesses where sales run through Instagram conversations.

05

Ukrainian fiscalization and payments out of the box

Software fiscal registers (PRRO) Checkbox and Vchasno.Kasa are native. Payments and banks: PrivatBank, Monobank, A-Bank (invoice from the order card, 05/2026), NovaPay, RozetkaPay, LiqPay, WayForPay, Fondy. Fiscal receipts and payment collection require no custom development.

06

More than order management: funnels, finance, upgraded analytics

A built-in finance module (accounts, income/expenses, multi-currency, 2025), lead funnels with custom-field trigger conditions (01/2026), and rebuilt analytics (01/2026): significantly faster dashboards, custom-field filters, granular access rights. The vendor now also targets services niches: beauty, education, consulting.

From WDP practice KeyCRM analytics filled the role of a channel-profitability reporting layer — margin and returns per marketplace, separately. Before the implementation, this data did not exist in the business at all.

Who it fits

Who it fits —
and who it doesn't

An honest assessment. Not a universal CRM. If it doesn't fit you — we say so before the contract, not after.

KeyCRM fits you if

Online store selling through marketplaces (Rozetka, Prom, Etsy)
Processing from 20 to 10,000+ orders per month — users are not billed, you pay for volume
Logistics via Nova Poshta — you need automated waybills (TTN), tracking, and returns
Sales via Instagram and messengers — orders are created right inside the chat
You need basic inventory tracking and stock synchronization across channels
Services business with a stream of requests (beauty, education, consulting) — funnels and chats with no per-user fees

KeyCRM is not for you if

Your core is B2B sales with a long deal cycle and sales forecasting → consider Pipedrive: KeyCRM funnels are lightweight, with no multi-stage sales forecasting
You need a full corporate workspace (tasks, chats, HR) → consider Uspacy
Your team runs on Google Workspace and needs a CRM inside Gmail → consider NetHunt
Warehouse accounting with serial numbers, batches, FIFO → you need a full ERP
You expect a built-in AI assistant or lead quality scoring → as of 2026, KeyCRM does not have them

Послуги

Шість напрямів. Архітектурний підхід наскрізно: спочатку модель даних, потім реалізація — нативно, no-code або через API.

01 / Implementation

Turnkey implementation

Discovery → order model → channel connections → logistics automation → team training.

3–4 weeks →

02 / Marketplaces

Marketplace connections

Rozetka, Prom.ua, Etsy, Amazon, OLX, Epicentr — 11 marketplaces natively, 20+ channels including site platforms. Synchronization of products, orders, and stock.

1–2 weeks →

03 / Logistics

Logistics and waybills (TTN)

Nova Poshta, Ukrposhta, Meest, Rozetka Delivery — automatic waybill creation, tracking, returns, bulk operations.

1–2 weeks →

04 / Integration

API and custom integrations

Your own online store, 1C/BAS, payment systems, telephony, BI. Custom middleware (an intermediary service between systems).

2–8 weeks →

05 / Automation

Sales automation

Trigger-based scenarios, automatic order processing, status transitions, notifications for managers and customers.

1–3 weeks →

06 / Support SLA

Support

Start / Medium / Large packages. SLA from 4 hours. Burn model (unused hours roll over to the next period).

continuous →

Architecture

How KeyCRM lives
in your infrastructure

Data model and flows first. Interface second. That's the difference between "configuring a CRM" and "designing a system that scales".

"Just configuring KeyCRM" and "designing a system that won't break in a year" are two different projects. We do the second one.

CORE Order management

KeyCRM is about orders first, not deals

The central object is the order, not the deal as in a B2B CRM. Since 2025 there are funnels for leads and service requests (custom-field trigger conditions since 01/2026), but the core of the system is the order stream. If your business runs long deals rather than processing a stream, system selection starts with this difference.

SYNC Sales channels

20+ channels in a single processing queue

11 marketplaces natively (Rozetka, Prom, Etsy, Amazon, OLX, Epicentr, and others), 12 site platforms, and messengers. Stock, prices, and statuses sync automatically; for WooCommerce since 02/2026 — real-time stock webhooks and two-way status synchronization.

LOGISTICS Nova Poshta

Waybills in one click — or with no click at all

Native Nova Poshta integration: automatic waybill (TTN) creation from a template, bulk generation, status tracking, automatic order closing on delivery, automatic return-waybill detection (05/2026). Ukrposhta, Meest, Rozetka Delivery, DHL, UPS — also native.

API Integration surface

60 requests/min and 3 webhook events — we design within these limits

A REST API with a rate limit (cap on requests to the API) of 60 requests/min per key; webhooks (instant system-to-system notifications) fire only on order status, payment status, and lead status changes, with 3 delivery attempts. We build BAS synchronization as near-real-time on statuses + batch polling for the rest, with an idempotent receiver (one that safely ignores duplicate messages) — naive real-time does not work within these limits.

SCALE Inventory

Stock and warehouse — not an ERP, but enough

Basic inventory management is built in: stock levels, SKUs, variants, price lists. For complex warehouse accounting — integration with 1C/BAS. We design the boundary between KeyCRM and the external system during discovery.

Інтеграції

Integration stack

8 categories, 30+ services proven in production. If yours isn't listed — that usually means a custom integration, which we build.

Marketplaces

Rozetka
Prom.ua
Etsy / eBay / Amazon
OLX / Epicentr / Kasta

Logistics

Nova Poshta (native, + fulfillment)
Ukrposhta
Meest
Rozetka Delivery
DHL Express / UPS

Telephony

Ringostat (partner)
Binotel (partner)
UniTalk
Stream Telecom
Neuron (AI call analysis)

Payments

PrivatBank
Monobank
A-Bank
LiqPay / WayForPay / Fondy
NovaPay / RozetkaPay

Store / CMS

WordPress / WooCommerce
OpenCart
Horoshop
Shopify / Wix / Webflow

Messengers

Telegram
Viber
WhatsApp Business
Instagram DM
Facebook Messenger
TikTok (lead forms)

ERP / Fiscalization

BAS / 1C (via API)
Checkbox (software RRO)
Vchasno.Kasa (software RRO)

BI / Analytics

Built-in analytics (upgraded 01/2026)
Looker Studio (via API)
Power BI (via API)
Google Sheets (via API)

Pricing

Support plans
for KeyCRM

Four packages for different load. Hybrid burn model: unused hours roll over, overruns are approved in advance.

Start

Basic support

On request

SLA 24 hours
Up to 10 users
Minor adjustments
1 architecture session / quarter

Request →

Medium

Active support

On request

SLA 8 hours
Up to 30 users
New channels, automations
Burn model with rollover

Request →

Large popular

Strategic support

On request

SLA 4 hours
Up to 100 users
Roadmap, hypercare (2 weeks of active support right after launch)
Architecture session / month

Request →

Individual

Custom package

Separate contract

SLA by agreement
Dedicated team
NDA, off-hours
Custom integrations

Consultation →

Trial

Want to poke around KeyCRM yourself first?

Licenses are always bought directly from the vendor. Via our partner link the price for you stays the same — WDP gets a commission from the vendor.

Start a free KeyCRM trial→

FAQ

Frequently asked questions
about KeyCRM

Answers to what people actually ask — on calls, in Telegram, in emails. No fluff.

Q1 How much does KeyCRM implementation cost?

Depends on the number of channels, integrations, and the scope of automation. We do not publish prices on the site — you get an estimate after a free intro consultation and discovery (the first project stage, where we map your processes in detail and design the solution). A basic implementation with 2–3 channels starts fast; cases with BAS middleware (an intermediary service between systems) are scoped separately.

Q2 How is KeyCRM itself priced?

Q3 How long does a KeyCRM implementation take?

Q4 Which marketplaces and sales channels does KeyCRM support?

Q5 How does the KeyCRM Nova Poshta integration work?

Q6 How does KeyCRM integrate with 1C / BAS?

There is no native connector — only the REST API (openapi.keycrm.app/v1) or custom middleware (an intermediary service between systems). The API has a rate limit (cap on requests to the API) of 60 requests/min per key; webhooks (instant system-to-system notifications) cover 3 events (order status, payment status, lead status changes) and make 3 delivery attempts. So the architecture is: near-real-time on statuses via webhooks + batch polling for the rest, with an idempotent receiver (one that safely ignores duplicate messages).

Q7 Does KeyCRM have inventory management?

Q8 Does KeyCRM support fiscalization and Ukrainian payments?

Q9 Does KeyCRM have AI features?

Q10 How do I migrate to KeyCRM from spreadsheets or another CRM?

Q11 Can I use KeyCRM and a B2B CRM at the same time?

Q12 What if KeyCRM turns out to be the wrong fit?

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